$4,860 booked
Overnight · Northline Home & Air
- Owner: Anything I missed last night?
- Zumu: Fourteen calls, none missed. Six jobs are on today’s board.
- Jobs booked6
- No-heat call sent to the on-call tech11:40 PM
- Quotes sent by text3
Example
AI answers the call. Your team gets the ones that matter.
An AI agent that answers, books and follows through. On your phone, website, inbox, SMS and messaging apps. Your team joins with the full story.
Agent 01 / 08Press orb to talk ↗Front deskYour front door for every customer conversation.
Use the left and right arrow keys to change agent.
You slept. Zumu worked the night shift.
It already knows how your industry works.
Nine trades, each with its own agent and the call it finishes.
Home services
Northline Home & Air
Tech sent to a no-heat call
11:40 PM
Healthcare
Rivermark Dental
Waitlist filled Lee’s 11:00
Wed · crown prep
Property management
Brightwater Residential
Saturday tour of 2C booked
11:00 AM
Restaurants
Salt & Cedar
Booked six, nut allergy flagged
7:30 PM
Hospitality
The Wren House
Held for 1 AM arrival
Transportation
Meridian Freight Lines
Shipper told the new time
Retail
Fernhill Goods
Address changed before shipping
#10482
Insurance
Harbor Ridge Insurance
Adjuster booked
Tue 10 AM
Financial services
Tallgrass Credit Union
Lost card locked
Debit ··4417
All industries
Example
You stay in charge of every call.
Test every change before a caller hears it, listen in live, and read what happened after.
- New renewal rule passed 6 test calls, Voice agents
- Example: Marisol, policy HO-4172210, two and a half minutes into a call, listened in on. She says her policy renews in November and she is thinking about switching; the agent answers, “I’m sorry to hear that. What would make you want to stay?” The listener can whisper to the agent or take the call over.
- Summary Renewal call booked for Friday, Conversation records
Example
100+
connectors and integrations
Your systems are updated before the customer hangs up.
CRM, helpdesk, commerce and payments
Team tools
Developer and data tools
Ready for the calls you can’t get wrong.
Recordings stay in Northern Virginia, on Google Cloud’s SOC 2 Type II & ISO 27001 certified infrastructure.
SecurityHIPAA-ready
We sign BAAs
SOC 2
Encryption in transit and at rest
Questions, answered.
Book a demo01What happens when a customer switches channels?
They pick up where they left off. The agent keeps the same knowledge, tools and memory on every channel, so a returning customer is recognized with the fields, tags and summary your team keeps.
02How does it know the caller has finished speaking?
From the sound itself. A dedicated audio model hears when the caller has finished, instead of waiting out a silence timer, so the agent answers without talking over anyone. Callers interrupt naturally, and it follows.
03How many languages does it speak?
10+ languages. It detects the caller’s language on the call and answers in it.
04What if the answer isn’t in our material?
The agent says so and brings in your team. It doesn’t guess, and every answer it gives carries its source: the document, the section and the link.
05How do calls reach the agent?
Forward the line you have today, and the agent answers every call on it. You can also port your number to Zumu or buy a new one in minutes.
06When does a person join the call?
Whenever your rules say so, or whenever your team chooses. A person can whisper to the agent without the caller hearing or take the call over, and in chat a person takes the thread in one click.
07How does pricing work?
Only the AI’s work is billed: each minute it handles on a call and each reply it writes. When a person takes over, AI billing stops. Volume and committed-use pricing bring the rate down at scale.
Meet Zumu. Then build yours.
Hear the agent answer, shape the prompt and put it on a real number with our team beside you.
- List rates
- $0.156 per minute on phone calls · $0.146 per minute in the browser or widget · $0.05 per reply on chat, email, SMS and messaging apps · no seat fees
- Your carrier
- Bring a Twilio or Telnyx trunk, keep the numbers you own, or point any SIP switch at your own ingress host.
- Your keys
- Your own provider keys, validated and billed to your own account.
- One meter
- A minute of talk and an email reply draw on one balance, in one export.
Your front door for every customer conversation.
- Phone
- Web
- SMS
- Messaging apps